Orders are typically dispatched the same day if placed before 12pm NZT (Monday–Friday). Delivery within New Zealand usually takes 1–2 business days. Australian orders generally arrive within 3–6 business days. You will receive a tracking number by email once your order has been dispatched.

If you need to change your shipping address, please contact us as soon as possible at info@aesthetikonzept.com or call +64 (0)9 422 7833. If your order has not yet been dispatched, we can update the address. Once dispatched, we are unable to make changes but can advise on next steps with the courier.

Once your order is dispatched you will receive a confirmation email with a tracking number. You can use this to track your delivery directly on the courier’s website. If you haven’t received a tracking email within 2 business days of ordering, please check your spam folder or contact us at info@aesthetikonzept.com.

We are always happy to help. You can reach us by email at info@aesthetikonzept.com, by phone on +64 (0)9 422 7833, or by using the contact form on this page. Our team is available Monday to Friday, 8am–5pm New Zealand time. We aim to respond to all enquiries within 1 business day.

We are the exclusive authorised importer and distributor of Spirularin, Biotulin and Skinicer for Australia and New Zealand. These brands are therefore only available from us within AU and NZ, ensuring you always receive genuine, authentic products directly from the source.

Our own brand supplemeNZ ships worldwide,  so no matter where you are, you can enjoy our New Zealand-made supplements.

If you have a question about shipping to a specific country, please don’t hesitate to contact us at info@aesthetikonzept.com.

All brands we carry are formulated with natural ingredients and are free from parabens, mineral oils, artificial fragrances and silicones. Skinicer is specifically designed for sensitive and reactive skin and is dermatologically tested for even the most delicate skin types.

Biotulin products are also generally very well tolerated. However, we recommend avoiding the Supreme Skin Gel on any inflamed skin conditions. If in doubt, please contact us first and we will help you find the right product for your situation.

If you have a specific allergy concern or skin condition, we are always happy to advise before you order,  just reach out at info@aesthetikonzept.com.