Last updated: June 2026
We want to get your order to you as quickly as possible. Here is everything you need to know about how we ship and what happens if something goes wrong.
Dispatch
Orders placed on a business day before 12:00 pm New Zealand time are processed and dispatched the same day. Orders received after 12:00 pm or on weekends and public holidays will be dispatched the next business day.
Dispatch is initiated once payment has cleared. You will receive an email confirmation when your order has been dispatched, along with a tracking number where applicable.
New Zealand Shipping
We ship by courier within New Zealand. Delivery normally takes 1 to 2 business days. Rural deliveries may require a little additional time depending on your location.
Australian Shipping
We ship to Australia by international air mail. Standard delivery takes 3 to 6 working days. For an additional charge, faster tracked courier delivery is available, typically arriving within 2 to 3 working days. Delivery times to remote or rural destinations may vary.
International Shipping
We can ship to destinations in South East Asia, Oceania and the Pacific Islands by international air mail. Transit times vary between 3 and 14 days, and may be affected by import and customs clearance delays.
Please check your local laws before ordering to ensure the products you are purchasing are permitted in your country. We are not responsible for any products confiscated or held by customs authorities.
Duties and Taxes
International orders may be subject to import duties, taxes or brokerage fees upon arrival in the destination country. These charges are the responsibility of the recipient and are due at the time of delivery. Please check with your local customs office for details.
Payment Security
We take the security of your payment information seriously. All transactions are processed through a secure third-party payment provider. We do not collect or store your credit card details on our website.
If you suspect any unauthorised use of your credit card, please notify your card provider immediately in accordance with their reporting procedures.
Returns and Exchanges
We guarantee 100% satisfaction with our products. If a product arrives damaged, please contact us within 5 days of receiving your order and we will arrange an exchange.
Please note the following:
- If you believe your parcel has been lost or damaged in transit, please retain all packaging and lodge a claim with the courier service promptly, ideally within 2 days. Please also let us know so we can assist.
- If a product is found to be defective, please contact us within 5 days of delivery and we will arrange a replacement.
- Cosmetic products are hygiene articles. Opened items can only be returned or exchanged if they are found to be faulty.
- We cannot accept returns of sale items or gift cards.
- Any returns of unopened items require our prior approval and are subject to a 30% restocking fee.
Although our products have not been shown to cause allergic reactions, individual responses may vary. If you have any concerns about specific ingredients, please check the product ingredient list carefully and consult your medical practitioner before use. We are not able to provide medical advice.
Contact Us
If you have any questions about your order or our shipping and returns policy, please do not hesitate to get in touch.
Email: info@aesthetikonzept.com
Website: aesthetikonzept.com
Aesthetikonzept NZ Ltd, Matakana, Auckland 0982, New Zealand
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